DELIVERY & RETURNS
SHIPPING POLICY
We offer complimentary shipping and only accept orders for delivery to addresses in a country or countries indicated in the general terms and conditions. Unless otherwise agreed, we do not ship to pick-up points or to post office boxes.
If you are located in a country where we do not currently ship to, please email info@maison-belmont.com for further assistance.
For the shipment of ordered products, we use the services of Swiss Postal service and FedEx and other couriers that specialize in shipping high value products. Delivery signatures are required for orders in and outside of Switzerland. We process your orders from Monday to Friday (excluding holidays). As soon as your payment is received in our bank account, your product will be dispatched within two working days. We are not responsible for any delays caused by destination customs clearance processes.
Upon your request, pick-up of the ordered products at our showroom may be offered free of charge. We also offer the premium service of hand delivery in person, in Geneva city, Geneva region and Vaud.
RIGHT TO RETURN
Maison Belmont grants you a voluntary right of return for all product purchases on our e-boutique. If you wish to exercise the right of return, please contact our return services within 14 days from the date of receipt of any product by email info@maison-belmont.com or by Whatsapp +41(0) 79 927 77 55. The precondition for exercising the right of return is that you have worn the products merely to try them on, as in a store, and that you send the products back comprehensively, in mint condition, with all protective materials in place and tags and stickers attached to them (if applicable) and in the original packaging (incl. all accessories and documents).
Our return services will contact you within two working days to coordinate the return shipment via one of our logistics partners. Maison Belmont will bear the shipping costs of your return including the costs related to freight, shipping, and packaging, but not export, transit and import duties and customer taxes, if any.
RETURNS
Jewels that have been purchased through our e-boutique may only be returned via the Maison Belmont e-boutique return process, in accordance with the Conditions of Sale.
Similarly, jewels that have not been purchased through our e-boutique may not be returned via our e-boutique return process.
If you wish to return your Maison Belmont jewel, please follow these steps:
Send an email to info@maison-belmont.com or a Whatsapp message to +41(0) 79 927 77 55 within 14 days of receiving your package. Maison Belmont Return Services will make sure the return can be carried out following the Conditions of Sale.
Maison Belmont Return Services will send you a return form to fill and the return shipping instructions.
Place the jewel in its original box and package, making sure the jewel is well secured. Include the return form, a copy of the invoice and all other documents that were included in the parcel.
Stick the prepaid return label on the shipping box and tape this box securely.
CONDITIONS OF SALE
Maison Belmont will make sure that the returned jewel complies with the conditions of returns and exchanges policy and then proceed with the applicable refund or exchange.
The piece(s) must be returned in perfect condition, unused, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Maison Belmont box and delivery package, including all original forms and documents.
If the piece(s) do not meet our quality control standards, we will refuse the return, and the piece(s) will be returned to you. If the piece complies with our quality control standards, we will proceed with the applicable refund or exchange.
As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, the piece(s) will go through quality control. Once this is approved, you should receive your refund within 7 business days.
PLEASE MAKE SURE TO REVIEW THESE FOLLOWING CONDITIONS BEFORE RETURNING YOUR JEWEL:
You must contact Maison Belmont within 14 days of receiving your parcel.
Your jewel must be returned within 5 working days from the day you received your return number. Maison Belmont Return Services will arrange the pick-up for you on the agreed date with a secure carrier. Please include all relevant documents which were in the original parcel, along with the return form completed.
Please include all relevant documents which were in the original parcel, along with the return form completed.
As soon as we receive your returned piece, we will process your refund request. You will first receive a return confirmation notification. Then, Maison Belmont will inspect the jewel and make sure that the Conditions of Sale were well respected. Upon approval, Maison Belmont shall proceed with the requested refund which you should receive within 7 business days.
Please make sure to retain proof of shipping and to return the jewel via the same supplier that delivered it, we will send you all information and instructions.
Please note that we operate on boutique working hours, from Monday to Friday: 10 am to 5:30 pm (GMT). All orders/returns requested outside that time frame will be fulfilled the following working day. Thank you for your understanding.
EXCHANGES
You may return a jewel purchased through our e-boutique in exchange with another Maison Belmont jewel also available through our e-boutique. The return/exchange must comply with our returns conditions and conditions of sale listed above.
The sale of the returned product will be cancelled and refunded and an order for the desired new product will take place.
MAISON BELMONT SARL
GENERAL TERMS & CONDITIONS
ABOUT MAISON BELMONT
1.1 Maison Belmont SARL has its registered offices at 5 Clos Belmont, 1208, Switzerland, and is registered as a stock corporation in the commercial register of the Canton de Genève (CHE-249.312.447; hereinafter « Maison Belmont", "we", "us" and "our").
1.2 Maison Belmont is the operator of the website https://www.maison-belmont.com and any associated mobile or digital applications (hereinafter together "Platforms") that refer to these General Terms and Conditions (hereinafter "GTCs").
1.3 When ordering via the Platforms, your contracting partner is Maison Belmont, unless otherwise indicated during the ordering process.
Scope of these GTCs
2.1 These GTCs apply to any sales of Maison Belmont products and/or services that you may order from Maison Belmont using any of the Platforms.
2.2 Only individuals (i.e. natural persons) who (i) have reached the age of legal majority required to enter into contracts according to Swiss law (i.e. 18 years old), (ii) have legal capacity to enter into contracts according to Swiss law, and (iii) use a shipping address in a country that we ship to, are entitled to purchase products and/or services via the Platforms.
ORDER PROCESS
3.1 Once you have chosen a product on the respective product page, you may place this product in your shopping bag by clicking on “Add to cart” (subject to availability and quantity of such product(s)). Placing a product in your shopping cart does not guarantee availability for purchase, which is not confirmed until you receive a written confirmation of shipment.
3.2 You may continue the ordering process after having agreed to these GTCs and our Privacy Policy by checking the relevant box and clicking on “Continue to payment”. You will then be directed to the checkout page.
3.3 Once you have entered your payment details over a SLL secured payment platform, you will be able to review your order by clicking on “Review order”. After confirming and clicking on “Pay now”, you will submit your binding offer (hereinafter "Offer"). We will immediately send you an email acknowledgement of your Offer (together with your unique reference number). This confirms that we have received your Offer but is not an acceptance of your Offer. The full amount of your purchase will be charged to your payment card at the time we confirm product availability and your Offer.
3.4 A binding contract between you and Maison Belmont is concluded when the products or parts of products included in your Offer have been dispatched for shipment and a confirmation of shipment has been sent to you by email (together with your unique tracking number; hereinafter "Contract"). With the conclusion of the Contract, the benefit and risk of the products are passed to you upon delivery.
3.5 In the event that a product you have ordered is unavailable, we will let you know as soon as possible. For made-to-measure and special orders, we will contact you by email or by phone, in order to process your request.
PRICES, TAXES AND SHIPPING COSTS
Domestic Shipping
4.1 If you order products for delivery within Switzerland, all prices shown on the product pages are indicated in Swiss Francs (CHF). The applicable taxes (e.g., VAT) are included in the price shown on the product pages. Your final payment invoice will be displayed once you have entered your shipping details. For purchases within Switzerland, there are no customs fees.
International Shipping
4.2 If you order products for delivery outside Switzerland, all prices shown on the product pages are excluding VAT and duties. These costs will be automatically calculated by a third-party system and added to the final purchase price at checkout based on the delivery country. We ship to these destinations on a DDP basis (Delivery Duty Paid). If you have any questions regarding these charges in your home country, please get in touch with us on info@maison-belmont.com and we will do our best to assist you.
4.3 All shipping costs are borne by Maison Belmont. These shipping costs include the costs related to freight, shipping, and packaging.
4.4 We reserve the right to modify prices and shipping costs at any time without prior notice. The relevant prices are those indicated on the Platforms at the time of submission of the Offer.
PAYEMENT
5.1 Payment can be made by credit card, debit card, and bank wire. In respect of each order, we reserve the right not to offer specific payment methods and to refer instead to different payment methods.
5.2 When ordering on the Platforms, you will need to enter your payment details on the appropriate form of the SLL secured payment platform. To ensure that you will not experience any delays to your order, please make sure all your details are entered correctly. All payment cardholders are subject to validation check and authorization by the card issuer.
5.3 You expressly authorize Maison Belmont to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
5.4 The full amount of your purchase will be charged to your payment card at the time we confirm product availability and your Offer.
SHIPPING POLICY
6.1 Currently we only ship to [Asia] Hong Kong SAR, Japan, Macao SAR, Singapore, South Korea ; [Europe] Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom; [Middle East] Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, United Arab Emirates; [Canada] British Colombia, Ontario, Quebec; [United States] California, Washington DC, Florida, Illinois, Massachusetts, New Jersey, New York. Unless otherwise agreed, we do not ship to pick-up points or to post office boxes. If you are located in a country where we do not currently ship to, please email info@maison-belmont.com for further assistance.
6.2 For the shipment of ordered products, we use the services of FedEx and other couriers that specialize in shipping high value products. Delivery signatures are required for orders. We process your orders from Monday to Friday (excluding holidays). As soon as your payment is received in our bank account, we aim to dispatch within two working days. We cannot take any responsibility for delays caused by shipping or customs clearance processes.
6.3 Upon your request, pick-up of the ordered products at our showroom may be offered free of charge. We also can arrange a free of charge hand delivery in Geneva area and Vaud, for Switzerland.
RIGHT TO RETURN
7.1 The statutory warranty regulations apply.
7.2 Additionally, Maison Belmont grants you a voluntary right of return for all product purchases on the Platforms. If you wish to exercise the right of return, please contact our customer service within 14 days from the date of receipt of any product by email info@maison-belmont.com. The precondition for exercising the right of return is that you have worn the products merely to try them on, as in a store, and that you send the products back comprehensively, in mint condition, with all protective materials in place and tags and stickers attached to them (if applicable) and in the original packaging (incl. all accessories and documents).
7.3 Our customer service will contact you within two working days to coordinate the return shipment via one of our logistics partners. Our logistic partner will bring a prepaid return label at the time of pick-up. Maison Belmont will bear the shipping costs of your return including the costs related to freight, shipping, and packaging, but not export, transit and import duties and customer taxes, if any.
7.4 All returns are subject to our strict quality control to ensure that the returned products satisfy the requirements. If the returned products comply with the return requirements, we will make a refund to your payment method less the Charges due without any delay. If the products do not meet the required standards, we will refuse the return, and the products will be sent back to you.
NO MANUFACTURER WARRANTY
8.1 Maison Belmont does not grant any manufacturer's warranty for the products beyond the statutory warranty.
8.2 However, Maison Belmont is committed to ensuring that each product strictly meets the highest quality criteria and that it has passed all our controls, both technical and aesthetic. Maison Belmont supplies a certificate of authenticity for each product and, depending on the product, also laboratory certificates.
LIMITATION OF LIABILITY
9.1 To the fullest extent permitted by applicable law, Maison Belmont's liability for its products and services offered on the Platforms is excluded, whether expressly or implied by law or otherwise, or arising from prior business or trade practices.
9.2 We make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of the content of our Platforms.
9.3 We are not liable for any losses or liabilities arising out of or in connection.
DATA PROTECTION
The latest version of our Privacy Policy applies to the storage and processing of your personal data. It can be found here.
MISCELLANEOUS
11.1 If any provision of these GTCs is found by any competent authority to be void, invalid or unenforceable, such provision shall be deemed to be deleted from these GTCs and the remaining provisions of this GTCs shall continue in full force.
11.2 These GTCs constitute and express the entire agreement between Maison Belmont and you pertaining to the subject matter contained herein and supersedes all prior and contemporaneous oral or written agreements, representations, understandings and the like between Maison Belmont and you. Any terms and conditions that conflict with these GTCs shall only apply if they are accepted in writing by Maison Belmont.
11.3 If the timely fulfilment by Maison Belmont, its suppliers or third parties is impossible due to force majeure (e.g. war, epidemic, pandemic, natural disasters, industrial action), Maison Belmont shall be exempted from the fulfilment of the duties concerned during the period of force majeure as well as a reasonable start-up time after the end of the period. Maison Belmont shall reimburse payments already made. Any further claims, in particular claims for damages due to force majeure, are excluded.
APPLICABLE LAW AND JURISDICTION
12.1 These GTC shall be governed by interpreted and construed in accordance with the substantive laws of Switzerland, excluding the United Nations Convention on Contracts for the International Sales of Goods of 11 April 1980 (CISG). This choice of law shall not apply, if consumer protection provisions under the law of the state in which the consumer has his residence or domicile in a state other than Switzerland at the time of conclusion of the contract conflict with the application of Swiss law.
12.2 The competent courts of Geneva, Switzerland, shall have exclusive jurisdiction for all disputes arising out of or in connection with these GTCs. If you are a consumer, you may additionally bring an action against Maison Belmont before any other court that has jurisdiction according to applicable law.
Contact details
Maison Belmont SARL
5 Clos Belmont
CH - 1208 Genève
Email: info@maison-belmont.com
Phone: +41(0)79 927 77 55
Maison Belmont SARL: Privacy Policy
SCOPE OF THIS PRIVACY POLICY
This Privacy Policy describes the personal data collected or generated (processed) when you use our website http://www.maison-belmont.com and any associated mobile or digital applications (hereinafter together "Platforms") that refer to this Privacy Policy. It also explains how your personal data is used, shared, what choices you have relating to your personal data and how you can contact us.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
2.1 Maison Belmont SARL has its registered offices at 5 Clos Belmont, 1208, Switzerland, info@maison-belmont.com, and is registered as a stock corporation in the commercial register of the Canton de Genève (CHE-249.312.447; hereinafter « Maison Belmont", "we", "us" and "our").
2.2 Maison Belmont is the operator of the Platforms that refer to this Privacy Policy and the responsible party for the processing of your personal data when using our Platforms.
WHAT PERSONAL DATA DO WE PROCESS?
3.1 We ask you for certain personal data to provide you with the products or services yourequest. For example, when you make purchases, contact our customer services, request to receive communications, or use our Platforms.
3.2 While you use our Platforms, we process the following personal data of you:
(a) contact details, including name, email, telephone number, shipping and billing address;
(b) communication data, including your IP address, the operating system you use, your browser ID and browser activity, and other information about how you have interacted with our Platforms or other third party websites;
(c) purchase data, including order number, details of products ordered, notifications and communication relating to purchase; and
(d) payment data, including credit card data, IBAN and BIC or account numbers, as well as creditworthiness data.
3.3 We use social media plug-ins on our Platforms. If you contact us directly via our social media profiles or use the social network features integrated into our Platforms and you are a member of that social network, the social network operator may provide us with your personal data, including public profile information stored with the respective social network (e.g. name, profile picture), information on the type of device you use, and the account ID of your profile with the respective network.
HOW DO WE USE YOUR PERSONAL DATA?
4.1 We only process your personal data to the extent that this is necessary for the provision of functioning Platforms and for the fulfilment and processing of contracts.
4.2 In connection with the fulfillment and processing of the contract, we process your personal data in particular (i) to enable you to select and order the selected products and services, as well as to enable payment and delivery or execution, and (ii) to inform you, among other things, about the progress of the order or to contact you in the event of any queries.
4.3 If you register for a newsletter, we use your email address exclusively for our own advertising purposes.
DO WE DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES ABROAD?
5.1 We may transfer your personal data for all purposes described in this Privacy Policy to third parties in other countries, including countries outside Switzerland or the European Un-ion, which may not have data protection laws or laws comparable to those in Switzerland, which we commission to maintain our Platforms and our services and products we offer. By using our Platforms and make use of our services and products you agree to such a transfer.
5.2 The transfer of your personal data to third parties in Switzerland or abroad is only conduct-ed based on adequate contractual data processing agreements that comply with the applicable legal requirements and guarantee adequate protection of your personal data at all times.
FOR HOW LONG IS YOUR PERSONAL DATA STORED?
6.1 Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law).
6.2. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax laws and for warranty purposes).
6.3 We will use your email address for our own advertising purposes until you unsubscribe from the newsletter. The unsubscription is possible at any time. The link to unsubscribe can be found at the end of each newsletter.
COOKIES
7.1 We use cookies on our Platforms. Cookies are text files placed on your device to help analyze how users use a website. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website or other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.
7.2 You can set your browser to inform you about the setting of cookies and to decide individually about their acceptance or to exclude the acceptance of cookies for certain cases or generally. If cookies are not accepted, the functionality of our Platforms may be limited.
WHAT DATA PROTECTION RIGHTS DO YOU HAVE?
8.1 You may assert the following rights at any time free of charge:
(a) Right to information: You have the right to receive information from us the processing of your personal data;
(b) Right to rectification: You have the right to request that we rectify any of your personal data that is incorrect or incomplete;
(c) Right to erasure: You have the right to request the erasure of your personal data. Accordingly, you may request the erasure of your data, for instance, if it is no longer necessary for the purposes for which it was collected;
(d) Right to restriction of processing: You have the right to request the restriction of the processing of your personal data if an overriding interest exists; and
(e) Right to object: You have the right to object to the processing of your personal data if Maison Belmont do not have any overriding interests in processing such personal data.
Your point of contact
If you wish to provide feedback or if you have questions, concerns, or wish to exercise, your rights related to your personal data, please send us a message. You may contact us by postal mail or email at:
Maison Belmont SARL
5 Clos Belmont
1208 Geneva
Switzerland
Email: info@maison-belmont.com
JEWELLERY CARE
CARE ADVICE
Your jewellery is delicate and sensitive, requiring careful handling and attention. The materials used in their composition make them susceptible to factors that can diminish their brilliance and alter their colour over time.
Hence, it is advisable to avoid exposing your jewellery to certain elements such as heat or water. Prolonged sun exposure can cause changes in stone colours, and excessive contact with water, whether salty, chlorinated, or even fresh, can damage and tarnish a piece.
Just as natural elements are not favorable to your jewellery, they also react negatively to chemical substances found in perfumes, creams, and other cosmetic products. To minimize contact and preserve their shine, it is best to wear your jewellery after ensuring your skin is dry following the application of such products.
Furthermore, it is recommended to refrain from wearing your jewellery during activities, especially physical ones, that may expose them to potential damage from elements or result in scratches or impacts.
As a general guideline, it is advisable to store your jewellery in their original cases when not in use, away from humidity, extreme temperatures, and exposure to chemical substances.
Pearls require special care compared to other materials. Since pearls are organic, they need to be worn regularly to maintain their brilliance. It is also recommended to store them in close proximity to a humidity source. Just like pearls, even though they are not organic, opals also require a moist environment, without too much light, to prevent the possibility of cracking.
Finally, despite being considered the hardest material, diamonds can still cause damage to each other. Therefore, one must be mindful when storing and wearing diamond jewellery to ensure the diamonds to not touch. For example, it is important to exercise caution while stacking diamond rings or wearing multiple diamond jewellery pieces. One should not play with them, moving and twisting them together as any strong friction between diamonds can cause scratching/chipping.
Fortunately, Maison Belmont jewellery is known for its durability and resistance, and you can be sure to restore their brilliance through gentle cleaning methods.
CLEANING TIPS
Diamonds
Cleaning your diamond jewellery is remarkably simple. All you need to do is soak the jewels in soapy water and gently remove any remaining dirt using a soft brush. If you wear your jewellery daily, it is recommended to perform this cleaning process at least once a week to ensure your diamonds maintain their brilliant shine.
Pearls
Over time and with exposure to dirt and chemical substances, pearls tend to become stained and lose some of their natural radiance and brightness. Although it is not advisable to fully immerse pearl necklaces in water, you can use lukewarm water with soap and a soft brush to delicately clean around the pearls. Afterwards, gently tap them dry with a clean towel.
Gemstones
Among the variety of gemstones available, you can find precious ones like Ruby, Sapphire, as well as fine stones such as Paraibas, Aquamarines,Garnets, Morganites, Tourmalines, Citrine, Apatite, Amethyst, Spinel, Rubellite, or even Jade. Like diamonds, these stones should be soaked in soapy water and carefully cleaned with a soft brush to maintain their brilliance and vibrant colours.
Hardstones
For all hardstones and emeralds, the task of cleaning is recommended to be entrusted to one of our specialists at Maison Belmont showroom or with a professional.
Yellow, White, and Rose Gold
Due to regular wear, gold can develop slight tarnishing caused by corrosive elements like sweat, chlorine, saltwater, and more. To clean your gold jewellery effectively, use a lukewarm soap cleaning solution and gently scrub it with a soft-bristled brush.Rinse it in clean water and dry it with a lint-free cloth or towel.
If you have any question about cleaning and maintaining your jewellery,
feel free to give us a call at
+41(0)79 927 77 55
or reach us by email at info@maison-belmont.com